I landed in Kuching from LCCT at 11.23pm. My flight was suppose to take off from LCCT at 7.40pm But at the end of it, the flight only took of at 930pm or so. What a long day it was. The day started of slow with heaps of meeting and updating in HQ. Then we went out for lunch and the more meeting. Which I didn’t finish as I needed to catch the flight back to Kuching.
The taxi came at 4.30pm. The taxi somehow took a wrong turn and we ended up taking more time to reach the air port. Normally it only takes 50mins or so. But this ride took about 1 hour 30 mins or so. By the time we reach there we had about 20mins before checking in to the boarding area.
I went to use the ticket kiosk. Slotted in my credit card and I got my ticket printed out. When I tried to go to the xray area the reserve police said I needed to get my printed ticket chopped. Hmm… So I turned around to counter 68 to get it chopped.
Blur. Purposely one. :P
So I got in to the boarding area. Sat down, chatted on my mobile for a while. Then they announced that the flight was delayed due to bad weather. So, I played some PSP games. Then they said the plane was having some malfunctions. So I went online on my laptop to play some Facebook games. And finally we boarded the flight AK 5218. On the plane we waited and waited, they announced that the plane was having trouble getting some clearance issue or something. ~_~”
It’s one of those super long days! After much delays, I finally reached home 11:40pm.
Which leads me to the next segment of the story.
While I was in KL on Tuesday, I recieve calls from a number which I’m not familiar with. I rejected it and the fellow kept calling back up to 4 times. During the break I returned the call to find out that it was a courier service which was knocking on my door at home. I asked where was the item from, the dispatch replied “USA”. I was kind of surprise, as I thought the books would only come as the 1st shipment a month later(cha-ching).
If you were reading the posts I made before you will know I was pretty pissed off at amazon.com. After responses from my friends on my journal and plurk. I decided to inform amazon.com of my disatisfaction with their packing service. And also to ask what were my options.
To cut the long story short, this was what I got as a reply
I am sorry to hear about the problem you experienced with your shipment. It is certainly not our intention to ship damaged products to our customers.
We make every attempt to package items securely to protect them during shipping, but sometimes damage does occur.
We always appreciate customer input on how we can improve our store, and I’ve passed your message along to our shipping department and to minimize the chances of anything like this occurring again.
We’ll replace this item at no cost to you. However, you do have these options:
1. We will replace the entire set at no additional charge (we’ll create a new order with charges and issue a refund for the defective item. Charging you for a new order helps it clear customs more quickly. )
2. If you prefer to keep the item we will refund 25% off the purchase price of this item
3. You may return the entire set for a full refund.
So obviously I wanted the books so I chose Option 1. here is a bit of timeline. Of the painfully long process.
16 October - Opted for Option 1.
19 October - After a few more emails. A new order was placed (US$116.06) & processed to replace my 3 damaged books.
20 October - They told me where to send the books to. So I went to the post office to send the parcel. It was 2.8kg. shipping was a shocking price of RM 135.30 (US$ 40.03).WHAT THE HECK! I can buy another boook with that ! We are being ripped off by Pos malaysia!
21 October - Refund of US$ 40.03 to my Credit card.
27 October - Books arrived at my house collected by my dad.
29 October - Refund of US$ 116.06 to my Credit Card.
Arriving home last night at 1140 when the taxi dropped me off, I saw the package and immediately opened it up. This time it was in better condition but there was still some dings on the edges. Anyways much better than having water damage. So Im glad that I can enjoy the beautiful photographs in the books.
Overall the experience has been long and tiring. Im glad that amazon.com allowed me to return the items and even paid for shipping on my end even tho it was more expensive than it should (I cant imagine if next time I need to send rims to Ireland, it would cost gazillionz of dollars!)! Thanks amazon.com you have turned a pissed off customer to a happy customer !